Useful Information for Consumers
Useful Information for Consumers
Sr. No. Details Hindi English
1 Charter of Services. UERC
2 Frequently asked questions regarding Redressal of Consumers complaints at UPCL's level. UERC
3 Complaint Handling Procedure for UPCL. UERC
4 UERC (Release of New LT Connections, Enhancement and Reduction of Loads) Regulations, 2013. UERC UERC
5 (i) UERC (Release of new HT & EHT Connections, Enhancement and Reduction of Loads) Regulations, 2008. UERC UERC
5 (ii) Order on Works Charges for Enhancement or Reduction of Contracted Load for HT & EHT Connections to be charged by the Distribution Licensee. UERC UERC
5 (iii)UERC (Release of new HT & EHT Connections, Enhancement and Reduction of Loads) (First Amendment) Regulations, 2014. UERC UERC
6 UERC (Standards of Performance) Regulations, 2007. UERC UERC
7 UERC (The Electricity supply code) Regulations, 2007. UERC UERC

CGRF Zone
Description Zone
Forum for Redressal of Grievances of Consumers, UPCL,Victoria Cross Vijeta Gabar Singh Bhawan,Kanwali Road, Dehradun-248001 Phone:0135-2763672 to 0135-2763675(Extension-257) CGRF Garhwal Zone:
Forum for Redressal of Grievances of Consumers,UPCL Old Diesel Power House, Opp. Saint Paul School, Nainital Road, Kathgodam, Haldwani, Pin 263136 Phone: 05946-266223 CGRF Kumaon Zone:
80, Vasant Vihar, Phase-I, Dehradun, Pin-248001 Phone: 0135-2762120 Electricity Ombudsman:

Disclaimer: While every care has been taken to ensure the accuracy of information furnished in this website, UERC does not accept any responsibility or liability for any damage or loss to any person for the result of any action taken on the basis of this information. However, UERC shall be obliged if errors/omissions are brought to its notice for carrying out corrections in the next update. Best Viewed in Chrome.
Best Resolution to view 1280*768 Pixel