Useful Information for Consumers

 

Sr. No.

Details

Hindi English

Video for Electricity Consumers to inform them about Charter of Services

1. Charter of Services.

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2. Frequently asked questions regarding Redressal of Consumers complaints at UPCL's level.

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3. Complaint Handling Procedure for UPCL. ---

 

4. UERC (Release of New LT Connections, Enhancement and Reduction of Loads) Regulations, 2013.

 

5. (i) UERC (Release of new HT & EHT Connections, Enhancement and Reduction of Loads) Regulations, 2008.
(ii) Order on Works Charges for Enhancement or Reduction of Contracted Load for HT & EHT Connections to be charged by the Distribution Licensee.
(iii)UERC (Release of new HT & EHT Connections, Enhancement and Reduction of Loads) (First Amendment) Regulations, 2014.
6.

UERC (Standards of Performance) Regulations, 2007.

7.

UERC (The Electricity supply code) Regulations, 2007.

8. CGRF Garhwal Zone:

Forum for Redressal of Grievances of Consumers, UPCL,Victoria Cross Vijeta Gabar Singh Bhawan,Kanwali Road, Dehradun-248001

Phone:0135-2763672 to 0135-2763675(Extension-257)

9. CGRF Kumaon Zone:

Forum for Redressal of Grievances of Consumers,UPCL Old Diesel Power House, Opp. Saint Paul School, Nainital Road, Kathgodam, Haldwani, Pin 263136

Phone: 05946-266223

10. Electricity Ombudsman:

80, Vasant Vihar, Phase-I, Dehradun, Pin-248001

Phone: 0135-2762120